At Kress Cosmetics, we are committed to delivering high-quality haircare products and professional treatments. If you are not satisfied with your purchase, please review our refund and cancellation policy:
1. Returns & Exchanges
Products can be returned only if they are unopened, unused, and in original packaging within 7 days of delivery.
Opened or used products, due to hygiene and safety reasons, are not eligible for return.
2. Damaged / Defective Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos/video proof.
Once verified, we will issue a replacement or full refund.
3. Refund Process
All payments are processed securely via Razorpay.
Approved refunds will be credited to your original payment method (Razorpay-linked card, UPI, wallet, or net banking) within 7–10 working days.
4. Order Cancellation
Orders may be cancelled before dispatch. Once shipped, they cannot be cancelled.
To request a cancellation, contact our support team immediately.
5. Non-Refundable Items
Opened or used products
Gift vouchers or discount coupons
Contact for Refunds & Support:
Kress Cosmetics
Shop 1, Beauty World Cosmetics, Pradhan Building, Edulji Rd, Tembhi Naka, Charai, Thane West, Thane, Maharashtra 400601
📞 (+91) 083694 59691